December 1, 2021

Mediation in Information Technology

For those of us who have been in the field of information technology for a while, disputes resolution is part of work. I have become a project manager, project director, and management of telecommunications expenditure (only to call several positions) and in each of these positions I have experienced a conflict and has the opportunity to complete several disputes.

Part of the project manager’s work is to solve the problem every day. This can be as simple as working with members of the project team and functional manager for barter for the time needed to complete the task. Or it can be able to work with the project director committee to determine whether the project timeline must / will be postponed. Mediation can be used in one of these two examples.

At first, where members of the project team, project managers and function managers are discussing hours for hours to complete the task, a project manager can play a neutral role and work with each party to understand the difference between what members estimate the amount of time needed for Complete tasks and the amount is willing to be provided by the function manager. In this case this can be an informal mediation, resolved casually.

In the second problem, the Steering Committee decides whether a project must be postponed, formal mediation may have to occur between the Steering Committee and Vendor who completes the work (if the vendor is on the contract). This mediation, although the possibility of not planned during the project planning stage, can help both parties understand the underlying issues that cause scheduled delays and can help each party work better in the future.

As a telecommunications manager I have the opportunity to manage the telecommunications expenditure management group in more than one company. During this time I felt a secret for many disputes that the telecommunications department, telecommunications cost management company, and face operator. Sometimes the relationship between companies that buy services for voice or data and companies that provide can be hostile. This hostility can be caused by the provisions of an unrealistic contract, the service of providing services that are not fulfilled, or many other reasons, which can lead to a myriad of disputes.

There are many potential uses for mediation in the telecommunications room. Mediation can occur between companies and their service providers to complete disputes for the level of service missing, contract disputes, credit to be accepted because of the top billing, and the list of runs. Mediation for these situations can be a formal session to register a neutral third party for a larger dispute or use home resources for smaller and less complex disputes.

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